| Q: |
WHAT IS AN ISSUE? |
| A: |
If you are an enrolled Partner and have a question/comment regarding your transaction files or any question in regards to NYSDOH’s requirements for submitting EDI Transactions, please avail yourself of a very user friendly option that you may use to alert us to your question or comment. This feature is called ISSUES . |
| |
| Q: |
WHY WOULD YOU USE THIS FEATURE? |
| A: |
This feature is an expeditious way for you to alert us to a problem you may be having with testing your transactions. Once you open an issue, our technical staff reviews it in a 'first come - first serve' manner. We can advise you on EDI formats, lead you to certain resources on the site that can help identify a problem, or we may be able to advise you of specific NYSDOH Business Rules. Finally, and most importantly, our main goal is to assist you in creating HIPAA compliant transactions and achieving a successful implementation. |
| |
| Q: |
HOW DO YOU USE THIS FEATURE? |
| A: |
There are 2 ways to OPEN an issue. From the NYHIPAADESK home page, either select the sub option “Issues Form” from the left side of the screen or from the center of the NYHIPAADESK page, where it says: “To create an Issue, please, click here”. Once you click on that you will see a user-friendly template where you identify your problem. You also have the ability to include reasonably sized test files and/or reports in the “Issue Summary” section of the form [Please, DO NOT send any Protected Health Information (PHI)]. If you make extensive errors on the form and want to clear all the entered information, you may click the ‘Reset Form’ button. Once you have completed entering your information in all of the boxes, click ‘Submit Form'. |
| |
| Q: |
WHAT INFORMATION SHOULD I PROVIDE? |
| A: |
In addition to entering your information in the fields provided on the Issue form, the following information is required in resolving your issue: (Use the Issue Summary area for this information.)
- Client Name You Submitted Under (Contact Name)
- Email Address
The following information will help us to help you resolve your issue quickly:
- ETIN Number
- User ID (If the file was submitted to eMedNY test facility)
- Date you sent your transaction (eMedNY file name, if more than one file sent in one day)
- Billing Provider Medicaid ID
- Description of problem
|
| |
| Q: |
WHEN WILL I SEE A RESPONSE TO THIS ISSUE? |
| A: |
Our staff works diligently at attempting to respond, via email, to as many partners as we can in a 24-hour turnaround. |
| |
| Q: |
CAN I CONTACT NYHIPAADESK BY EMAIL? |
| A: |
Certainly. If you have any questions, please contact us. We will respond to your questions within 24 hours. |
