The contact information provided on this site is regularly updated in order to keep it current. If you find any information or contact numbers on this page to be inaccurate, please let us know.
Providers with questions regarding HIPAA compliant billing and ePACES, please call eMedNY Call Center at: 1-800-343-9000.
Below are the hours of operation and eMedNY Call Center Phone Tree:
Hours of Operation
For provider inquiries pertaining to non-pharmacy billing or claims, or provider enrollment:
Monday through Friday: 7:30 a.m. - 6:00 p.m., Eastern Time (excluding holidays)
For provider inquiries pertaining to eligibility, service authorizations, DVS, and pharmacy claims:
Monday through Friday: 7:00 a.m. - 10:00 p.m., Eastern Time (excluding holidays)
Weekends and Holidays: 8:30 a.m. - 5:30 p.m., Eastern Time
eMedNY Call Center Telephone Tree
Option 1: If you are a Physician, Dentist, Private Duty Nurse, Nurse Practitioner, Clinical Social Worker or Ophthalmic Provider
- Sub-option 1: For New Enrollment into the NYS Medicaid Program, ePaces Enrollment and TSN/ ETIN applications
- Sub-option 2: For explanation of eligibility response, UT service authorization, POS Device Support and questions regarding prescription prior approvals
- Sub-option 3: For NYC Transportation Prior Approvals
- Sub-option 4: For Claims, Billing, remittance, form orders and non-pharmacy prior approval questions
Option 2: If you are a Pharmacy Provider
- Sub-option 1: For New Enrollment into the NYS Medicaid Program, ePaces Enrollment and TSN/ ETIN applications.
- Sub-option 2: For all other questions including explanation of eligibility response, Claims, billing, remittance and prior approval questions including DIRAD
Option 3: If you are a Hospital, Clinic, Long Term Care Facility, Nursing Agency, Child Care Agency or Home Health Agency
- Sub-option 1: For New Enrollment into the NYS Medicaid Program, ePaces Enrollment or TSN/ ETIN applications
- Sub-option 2: For explanation of eligibility response, UT service authorization, POS Device Support and questions regarding prescription prior approvals
- Sub-option 3: For NYC Transportation Prior Approvals
- Sub-option 4: For Claims, Billing, remittance, form orders and non-pharmacy prior approval questions
Option 4: If you are a DME, Hearing Aid, Laboratory, or Transportation Provider
- Sub-option 1: For New Enrollment into the NYS Medicaid Program, ePaces Enrollment and TSN/ ETIN applications
- Sub-option 2: For explanation of eligibility response, UT service authorization or DVS Transactions including POS Device Support
- Sub-option 3: For Claims, Billing, remittance, form orders and prior approval questions
Option 5: For MOAS and threshold override application provider support
Please be advised that Unit representatives will only answer questions related to New York Medicaid HIPAA requirements.
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