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| BBS / Gateway Frequently Asked Questions
(FAQ) |
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BBS
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| Q: |
What is the
BBS or Gateway? |
| A: |
The BBS
(Bulletin Board System, also known as the Gateway or the
Electronic Gateway) allows users to transfer files from
their computer to another computer (upload) or from
another computer to their computer (download). Each
batch file transmission sent to the eMedNY contractor
should be completed within two hours as an F-file must
be returned within two hours of the start of the
transmission. Any transmission exceeding two hours will
be disconnected. BBS is strictly a dial-up connection.
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| Q: |
How to I
access the BBS/Gateway? |
| A: |
You will need to
complete a security packet B. Contact Provider Services
at 800-343-9000 and request a copy of the packet be
faxed to you or print off a copy of the security packet
B available on emedny.org. (Click on Provider Enrollment
Forms under the Featured Links section.) Please
allow 2 to 3 weeks for processing. eMedNY Provider
Services will contact you with your User ID and password
once the forms have been processed. Note: Original signatures on the forms are required so you may not fax the documents but must MAIL the packet to the address indicated below.
Computer Sciences Corporation
P.O. Box 4614
Rensselaer, NY 12144
Attn: Provider Enrollment Support
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| Q: |
What is the
difference between BBS, Gateway and Electronic Gateway? |
| A: |
These all
refer to the same method of transmission.
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| Q: |
Is the
Electronic Gateway/BBS the same thing as eXchange? |
| A: |
No. The BBS/Gateway is a dialup method of transmission and eXchange is web-based.
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| Q: |
What
transactions will the BBS/Gateway accept? |
| A: |
The BBS/Gateway will accept claims, eligibility requests, prior approval requests and claim status requests. You may receive associated responses. However, remittance transactions are only available electronically through FTP and eXchange transmission methods.
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| Q: |
How long do
the downloaded files stay in the backup directory of my
BBS account? |
| A: |
Twenty-eight
days. These files can be re-queued if accidentally
deleted in this time frame at provider request.
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Gateway
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Access Methods: |
back
to top 
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| Q: |
What are my options for methods of transmission? |
| A: |
eXchange, FTP, Gateway/BBS, ePACES
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| Q: |
What if I do
not want to use any of these standard methods - eXchange,
Gateway/BBS or FTP? |
| A: |
If none of these methods suit your needs, you will find a list of vendors who have developed specialized systems for accessing New York State Medicaid at www.emedny.org, select the NYHIPAADESK option then click on the Vendor Information option. |
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| Q: |
What 837 format do I bill with? |
| A: |
Refer to category of service crosswalk available on emedny.org, NYHIPAADESK, Crosswalks, select Transaction Category of Service Crosswalk.
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| Q: |
Do I need to
complete testing for all access methods? |
| A: |
No
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Accessing the eMedNY Gateway
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back
to top
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| Q: |
Where do I
find the specifications/companion guides to create my
own software? |
| A: |
Go to
www.emedny.org, select NYHIPAADESK then the eMedNY Companion Guides and Sample Files link.
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| Q: |
Do you have a
list of vendors to help me create the software needed to
send my electronic transactions? |
| A: |
Yes. You will
find a list of vendors who have developed specialized
systems for accessing New York State Medicaid at
www.emedny.org, select the NYHIPAADESK option then click on the Vendor Information option.
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| Q: |
What is a
security packet? |
| A: |
A Security
Packet is a set of forms that allow the provider to
request secure access to the eMedNY system and designate
their access method. Submitters agree to abide by the
guidelines set forth in the Security Packet.
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| Q: |
How long does
it take to process a security packet? |
| A: |
Security
packets are processed within two to three weeks.
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| Q: |
How do I
determine the status of the security packet that I
submitted? |
| A: |
Contact
Provider Enrollment for the status of your security
packet. Call 800-343-9000, select option 5.
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