Main Telephone Number: 800-343-9000

Hours of Operation:

For provider inquiries pertaining to non-pharmacy billing or claims, or provider enrollment: Monday through Friday: 7:30 a.m. - 6:00 p.m., Eastern Time (excluding holidays)

For provider inquiries pertaining to eligibility, service authorizations, DVS, and pharmacy claims: Monday through Friday: 7:00 a.m. - 10:00 p.m., Eastern Time (excluding holidays) Weekends and Holidays: 8:30 a.m. - 5:30 p.m., Eastern Time

Call Center Telephone Tree

Option 1: If you are a Physician, Dentist, Private Duty Nurse, Nurse Practitioner, Clinical Social Worker or Ophthalmic Provider

• Sub-option 1: For New Enrollment into the NYS Medicaid Program, ePaces Enrollment and TSN/ ETIN applications
• Sub-option 2: For explanation of eligibility response, UT service authorization, POS Device Support and questions regarding prescription prior approvals
• Sub-option 3: For NYC Transportation Prior Approvals
• Sub-option 4: For Claims, Billing, remittance, form orders and non-pharmacy prior approval questions

Option 2: If you are a Pharmacy Provider

• Sub-option 1: For New Enrollment into the NYS Medicaid Program, ePaces Enrollment and TSN/ ETIN applications.
• Sub-option 2: For all other questions including explanation of eligibility response, Claims, billing, remittance and prior approval questions including DIRAD

Option 3: If you are a Hospital, Clinic, Long Term Care Facility, Nursing Agency, Child Care Agency or Home Health Agency

• Sub-option 1: For New Enrollment into the NYS Medicaid Program, ePaces Enrollment or TSN/ ETIN applications
• Sub-option 2: For explanation of eligibility response, UT service authorization, POS Device Support and questions regarding prescription prior approvals
• Sub-option 3: For NYC Transportation Prior Approvals
• Sub-option 4: For Claims, Billing, remittance, form orders and non-pharmacy prior approval questions

Option 4: If you are a DME, Hearing Aid, Laboratory, or Transportation Provider

• Sub-option 1: For New Enrollment into the NYS Medicaid Program, ePaces Enrollment and TSN/ ETIN applications
• Sub-option 2: For explanation of eligibility response, UT service authorization or DVS Transactions including POS Device Support
• Sub-option 3: For Claims, Billing, remittance, form orders and prior approval questions

Option 5: For MOAS and threshold override application provider support

Last Modified: September 12, 2007