POS is an acronym for Point of Service. A POS device is a compact electronic transaction terminal designed to gather and transfer (send and receive) information over a standard telephone line to a remote host at the point of service. The remote host is entirely responsible for processing the data that is sent by the POS device. The only processing that occurs at the device itself is simple field editing. After processing the data, the remote host immediately returns the results of the processing back to the POS device for display to the provider. Currently, the Omni 3750 terminal is the only POS device approved for use in requesting information from the Medicaid system.

No. The Omni 3750 is to be used solely for NYS Medicaid transactions. At no time is the Omni 3750 to be loaded with NYS Medicaid software and any credit card software simultaneously.

These are the common steps used to begin a transaction:

1. Swipe Card or press the F4 key to begin.
2. Enter Card or ID Number.
3. Enter Trans Type.
4. Enter Sequence Number.
5. Enter Date.
6. Select Provider Number (Only seen if there are multiple or no ID’s loaded).
7. Taxonomy Code.
8. Service Type.
9. Ordering Provider Number (Not applicable for Tran Type 4).
10. Referring Provider Number (Not applicable for Tran Type 4).

At this point different transactions types will require different inputs. Refer to the MEVS manual for specific information on individual transaction types.

The Omni 3750 device will display the following messages as the transaction processes:

• Please Wait Dialing
• Waiting for answer
• Connect 2400
• Transmitting
• Receiving

To scroll up or down on the Omni 3750 terminal to see a complete response press the P3 (unlabeled purple key) and the P4 (review key).

Contact the Call Center at (800) 343-9000, option 2 to open a trouble ticket. A POS Administrator will mark the device as lost or stolen in the system. The device warranty does not cover lost or stolen terminals so no refund will be given. However, if someone uses the device after reported missing, it will instruct them to contact the Call Center. The Call Center will notify the user that the device is lost or stolen and attempt to retrieve it.

You have two options for purchasing paper refills:

• Purchase the paper refill from an office supply store.
  Paper size = 2 1/4" X 85' thermal paper (Two and one quarter inches X eighty five feet).
• Purchase the paper refill through the mail from TASQ (800) 420-3197. You will need a credit card to place the order.

: Follow this procedure:

• Turn the machine horizontally in front of you with the printer compartment to your left and color keys to your right. Example below:

• Open the printer and take the paper out.
• Put the roll of paper in your left hand.
• Take the end of the roll and put it in your right hand, and open up the roll.
• Drop the paper roll in the printer compartment. Do not feed the paper through the rubber boot on the blue gate. Example below:

6. Close the gate of the printer. Example below:

• Press the review key. The last response should be displayed.
• Press the * key and the response should print correctly.
• If it still does not print, start over. If still unsuccessful after the second attempt send a ticket to the POS queue.

Do the following:

1. Press the RED key (terminal should display EMEDNY DAY, DATE and TIME ).
2. Press the SETUP key (terminal should display TERMINAL SETUP ENTER PASSWORD ).
3. Type in 1 2 3 4 5 6 and press the GREEN key (terminal should display DIAL PREFIX ).
4. Press the GREEN key (terminal should display NYM TELE # ).
5. Press the GREEN key (terminal should display BACKUP # ).
6. Press the GREEN key (terminal should display DIAL TYPE ).
7. Press the GREEN key (terminal should display PRINT ALL ).

The terminal should display PRINT ALL at this point. If it doesn’t repeat steps 1 - 6.

1. Press the F1 key to turn the printer on or press the F2 key to turn the printer off.
2. Press the RED key. The printer setting has been adjusted.

Follow these steps:

1. Press the RED key (terminal should display EMEDNY DAY, DATE and TIME ) .
2. Press the SETUP key (terminal should ask for PASSWORD ) .
3. Type in 1 2 3 4 5 6 and press the GREEN key (terminal should display DIAL PREFIX ).
4. If a prefix is needed, type in prefix number (Example: 9, type in 9 * (asterisk) ALPHA ).
5. Press the GREEN key.
6. Press the RED key.
7. Dial prefix has been added.

Follow these steps:

1. Press the RED key (terminal should display EMEDNY DAY, DATE and TIME ).
2. Press the SETUP key (terminal should ask for PASSWORD ).
3. Type in 1 2 3 4 5 6 and press the GREEN key (terminal should display DIAL PREFIX ).
4. Type in 0 (zero) ALPHA ALPHA.
5. Press the GREEN key.
6. Press the RED key.

The following procedure sets the day, date and time:

1. Press the RED key (terminal should display EMEDNY DAY, DATE and TIME ).
2. Press the F2 & F4 keys at the same time (terminal should display SYS MODE ENTER PASSWORD ).
3. Type in 1 ALPHA ALPHA 6 6 8 3 1 and press the GREEN key (terminal should display SYS MODE MENU 1 ).
4. Press the F3 key (terminal should display SYS MODE CLOCK ).
5. Type in the Date YYYYMMDD (example: 20050531 = May 31 st 2005).
6. Press the PROVIDER key (terminal should display SYS MODE CLOCK ).
7. Type in the Time HHMM (Military Time. Example: 1630 = 4:30pm).
8. Press the GREEN key (terminal should display SYS MODE MENU 1 ).
9. Press the F4 key. This will reboot the device with the corrected Day, Date and Time.
10. Device is now ready for use.

Do the follow ing:

1. Press the RED key (terminal should display EMEDNY DAY, DATE and TIME ).
2. Press the PROVIDER key (terminal should display ENTER PASSWORD ).
3. Type in 1 2 3 4 5 6 and press the GREEN key (terminal should display PROVIDER SETUP ).
4. Type in the 2 digit provider location (terminal can hold 1-20 providers).
5. Press the GREEN key after the provider location has been typed in.

If Adding a Provider:

          Type in the new Provider number to be added to the device.

If Deleting a Provider:

1. Press the BACKSPACE (yellow) key over the existing Provider ID.
2. Press the GREEN key and then press the RED key.

Your device needs to be replaced. Contact the Call Center at 800-343-9000, select option 2. The customer service representative will need the following information to open a ticket to have your device replaced.

• Contact Name
• Phone Number with Extension
• Terminal’s Serial Number
• and the error message Model not Config

A replacement device will be sent to you. Return the defective device in the packaging the replacement arrived in.

Try the following:

1. Unplug the POWER cord from the back of the terminal.
2. Plug it back in and turn it to the right (like a lock and key).

If the problem still persists:

       Plug the power cord into a different electrical outlet.

If the device still shows no power, contact the Call Center at (800) 343-9000, option 2 to open a trouble ticket.

Try the following:

• Unplug and re-plug the device’s power cord, then try the swipe again.

If the swipe function still doesn’t work after the power reset, try the following:

1. Press the RED key (terminal should display DAY, DATE and TIME ).
2. Press the F2 and F4 keys at the same time (terminal should display SYSTEM MODE ENTRY PASSWORD ).
3. Type in 1 ALPHA ALPHA 6 6 8 3 1 and press the GREEN key.
4. Press the PROVIDER key 4 times.
5. Press F4 (Mag card Diag).
6. Now swipe a credit or debit card, magnetic stripe down pointing towards the keypad.
7. You should now see Valid Data on 2 or 3 tracks (The card swipe is working). Press the RED key 2 times and press F4 restart. When the device is back at the day date and time, the machine is ready to use.

There is a known issue with the Omni 3750. The modem can become locked after being on without interruption for several months.

1. Unplug the power from the back of the device. The power cord is a large black cord. You may have to twist it to remove the plug.
2. Once the device is without power, wait about 10 seconds.
3. Plug the power cord back in. Once the device returns to the ‘Swipe card or Press F4 to begin’ screen, try another transaction.

The device is out of paper. Open the printer compartment, remove the depleted roll and replace with a new roll of 2 1/4" X 85' thermal paper.

Try the following:

1. Press the F4 key to reboot the terminal. The terminal should reboot.
2. Attempt another transaction.

• If unsuccessful, continue with next step.
• If successful, the issue is resolved

1. Change the terminal to a different telephone line and attempt another transaction.

• If unsuccessful, contact the Call Center at (800) 343-9000, option 2 to open a trouble ticket.

The CHECK LINE error message indicates that the terminal is picking up the phone line and not hearing a dial tone.

1. Determine if any other device shares this line. If so, is the other device currently in use? Wait until the other device is finished and then see if the terminal dials out.
2. Next, double check all connections to insure they are inserted properly:

• The phone line should be in the “HS” port in the back of the terminal.
• The phone line should be connected to an analog phone jack. If so, try another transaction.

1. If the line is shared, unplug all other devices connected to this line. Attempt another transaction.
2. Connect a regular telephone to the line and listen for a dial tone. If you don’t hear dial tone it is your phone line. If you hear a dial tone, determine if the line is digital or analog. The device will NOT work on a digital line. If it is analog, review step 2.
3. Move the terminal to another phone jack and attempt another transaction.

I received one of the following error messages on my Omni 3750 device. What should I do?

• APPL Not CONFGD
• INV TERM Access
• TERML Not AVLBL
• Write COMM Fail
• Ram CHKSUM Error g1

My Omni 3750 device is displaying one of the following errors. What should I do?

• Lost Carrier
• No RESP From Host
• Host Sent EOT
• Cannot Connect
• No ENQ From Host
• No Answer
• Busy Redialing
• Bad RX COMM
• Lost COMM with Host

Try the following procedure to determine what the Omni 3750 is set up for, Tone or Pulse. It should be Tone. This is determined by using a procedure similar to adding a prefix to dial out. You should also check the phone line following the procedure under ‘Check Line’ to determine if there is a line problem.

1. Press the RED key (terminal should display EMEDNY DAY, DATE and TIME ).
2. Press the SETUP key (terminal should display TERM SETUP ENTER PASSWORD ).
3. Type in 1 2 3 4 5 6 and press the GREEN key (terminal should display DIAL PREFIX ).

• This procedure assumes the 9 prefix to dial out. If you use a number other than 9, please adjust this procedure accordingly.
• If a “9” is needed type in 9 * ALPHA and press the GREEN key.
• If no “9” is needed type in 0 (zero) ALPHA ALPHA and press the GREEN key.

1. Terminal should display ENTER NYM TELE NO.
2. Press the GREEN key (terminal will display BACKUP# ).
3. Press the GREEN key (terminal will display DIAL TYPE with the word TONE underneath it. If the terminal displays PULSE , press F1 to set the Dial Type to Tone).
4. Press the RED key and try another transaction.