Provider Service Portal (PSP) > Frequently Asked Questions

FAQs

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Q.	Can I use my already existing NYGOV ID personal account?

	Published: 12/31/2025	\|	Updated: 12/31/2025	\|	QID: P1

A.	No. All users of the new Provider Services Portal (PSP) must create a NY.GOV ID Business account. For step-by-step instructions, please see NY.GOV ID Account Overview

Q.	I can't access my MFA or NY.GOV ID Business account password. Can eMedNY reset it for me?

	Published: 12/31/2025	\|	Updated: 12/31/2025	\|	QID: P2

Q.	I set up my NYGOV ID and when I try to log in, I get a "Access to the PSM denied" error.

	Published: 12/31/2025	\|	Updated: 12/31/2025	\|	QID: P3

Q.	As a credentialer, do I need a NY.GOV Business account for each provider or can I create multiple applications under one user id?

	Published: 12/31/2025	\|	Updated: 12/31/2025	\|	QID: P4

Q.	Can I use the PSP to complete revalidation or reinstatement?

	Published: 12/31/2025	\|	Updated: 12/31/2025	\|	QID: P5

Q.	The application requires a "primary specialty," but I don’t have one. What should I do?

	Published: 12/31/2025	\|	Updated: 12/31/2025	\|	QID: P6

Q.	I received the error: "The License/Certification # you entered is not valid. Though no further action is required at this time, this may delay the application approval process." My license is active and correct. What now?

	Published: 12/31/2025	\|	Updated: 12/31/2025	\|	QID: P7

Q.	What documentation is required to submit for the Payment Details Step?

	Published: 12/31/2025	\|	Updated: 12/31/2025	\|	QID: P8

Q.	Will a signed ETIN form still be required for a new application?

	Published: 12/31/2025	\|	Updated: 12/31/2025	\|	QID: P9

Q.	Can I, as the credentialer, submit the application on behalf of the provider?

	Published: 12/31/2025	\|	Updated: 12/31/2025	\|	QID: P10

Q.	How will I be notified if there is a return for additional information?

	Published: 12/31/2025	\|	Updated: 12/31/2025	\|	QID: P11

Q.	My service address matches my home address because I render services in/from my home office or in the homes of NY Medicaid recipients. How do I indicate that on my PSP enrollment application?

	Published: 12/31/2025	\|	Updated: 12/31/2025	\|	QID: P12

Q.	When validating my application in the Track Application Section of the portal, I need to enter my SSN, DOB, and ZIP code. Which ZIP code should I use?

	Published: 12/31/2025	\|	Updated: 12/31/2025	\|	QID: P13

Q.	How long will paper applications still be accepted?

	Published: 12/31/2025	\|	Updated: 12/31/2025	\|	QID: P14

Q.	Can I use my already existing NYGOV ID personal account?
	Published: 12/31/2025	\|	Updated: 12/31/2025	\|	QID: P1

A.	No. All users of the new Provider Services Portal (PSP) must create a NY.GOV ID Business account. For step-by-step instructions, please see NY.GOV ID Account Overview

Q.	I can't access my MFA or NY.GOV ID Business account password. Can eMedNY reset it for me?
	Published: 12/31/2025	\|	Updated: 12/31/2025	\|	QID: P2

A.	No. For password or multi-factor authentication assistance, please contact ITS at: Phone: 1-844-891-1786 Email: Fixit@its.ny.gov

Q.	I set up my NYGOV ID and when I try to log in, I get a "Access to the PSM denied" error.
	Published: 12/31/2025	\|	Updated: 12/31/2025	\|	QID: P3

A.	This error indicates you are using a NY.GOV ID Personal account. To access the PSP, you must create and log in with a NY.GOV ID Business account.

Q.	As a credentialer, do I need a NY.GOV Business account for each provider or can I create multiple applications under one user id?
	Published: 12/31/2025	\|	Updated: 12/31/2025	\|	QID: P4

A.	You will only need one NY.GOV ID Business account and create applications for as many providers as necessary. Any user of the Provider Services Portal (PSP) should have their own unique NY.GOV ID Business account, this includes providers.

Q.	Can I use the PSP to complete revalidation or reinstatement?
	Published: 12/31/2025	\|	Updated: 12/31/2025	\|	QID: P5

A.	Not at this time. The PSP is currently available only for individual providers who are new to the eMedNY system. If you are already enrolled or have been enrolled before, you must submit a paper application.

Q.	The application requires a "primary specialty," but I don’t have one. What should I do?
	Published: 12/31/2025	\|	Updated: 12/31/2025	\|	QID: P6

A.	You must still select an option from the specialty list. If you do not have a specialty, choose "No Specialty - No Subspecialty" and mark it as your primary specialty. See the PSP Quick Reference Guide for guidance: PSP - Milestone 1

Q.	I received the error: "The License/Certification # you entered is not valid. Though no further action is required at this time, this may delay the application approval process." My license is active and correct. What now?
	Published: 12/31/2025	\|	Updated: 12/31/2025	\|	QID: P7

A.	Double-check that the license/certification number was entered correctly. If accurate, you may ignore the error and select Save. Be sure to upload your license/certification in the Add Supporting Documents section for review by the state.

Q.	What documentation is required to submit for the Payment Details Step?
	Published: 12/31/2025	\|	Updated: 12/31/2025	\|	QID: P8

A.	Either a Voided check or a notarized bank letter and the EFT Agreement. Please note, the EFT Agreement is found inside the Payment Details step. (Please do not upload the EFT Authorization form located on eMedNY.org. If used, your application will be returned to you.) See the PSP Quick Reference Guide for guidance: PSP - Milestone 2

Q.	Will a signed ETIN form still be required for a new application?
	Published: 12/31/2025	\|	Updated: 12/31/2025	\|	QID: P9

A.	Yes, the ETIN form #490602 is a requirement for FFS Medicaid applications. The form can be located here: 490602 - ETIN CERTIFICATION STATEMENT FOR NEW ENROLLMENTS. The form must be filled out in its entirety, signed and notarized before uploading.

Q.	Can I, as the credentialer, submit the application on behalf of the provider?
	Published: 12/31/2025	\|	Updated: 12/31/2025	\|	QID: P10

A.	No. A delegate may prepare the application on behalf of the provider, but if the provider does not submit the application, it will be returned, thus delaying the process. To complete the final submission step, the provider must log into their NY.Gov business account, access the PSP application, read the terms and conditions, and click on the submit button.

Q.	How will I be notified if there is a return for additional information?
	Published: 12/31/2025	\|	Updated: 12/31/2025	\|	QID: P11

A.	An email will be sent to the Primary Email Address that was entered when generating the application. As a reminder, you will have 45 business days to respond to the return for additional information. If you are unsure of the reason for return, please contact the eMedNY Call Center at 800-343-9000.

Q.	My service address matches my home address because I render services in/from my home office or in the homes of NY Medicaid recipients. How do I indicate that on my PSP enrollment application?
	Published: 12/31/2025	\|	Updated: 12/31/2025	\|	QID: P12

A.	At this time, please upload a document explaining in detail the reason for the home/service address match in the supporting document section.

Q.	When validating my application in the Track Application Section of the portal, I need to enter my SSN, DOB, and ZIP code. Which ZIP code should I use?
	Published: 12/31/2025	\|	Updated: 12/31/2025	\|	QID: P13

A.	Enter the ZIP code of your primary practice service location. If a delegate prepared your application and you are unsure what was entered, please contact them directly.

Q.	How long will paper applications still be accepted?
	Published: 12/31/2025	\|	Updated: 12/31/2025	\|	QID: P14

A.	Soon, newly enrolling practitioners (never enrolled) will only be able to apply for enrollment through the New York State Provider Services Portal (PSP) - Those providers who submit a paper application and are found eligible to apply using the PSP may have their application returned with instructions to apply in the PSP. Please sign up for LISTSERV to stay up to date on PSP provider communications.

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