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General eMedNY Information

P.O. Box 4611
Rensselaer, N.Y. 12144-8611

eMedNY Call Center


For provider inquiries pertaining to non-pharmacy billing, claims or provider enrollment:
7:30 a.m. - 6:00 p.m. Eastern Time, Monday through Friday (excluding holidays)

For provider inquiries pertaining to eligibility, Point of Service (POS), DVS, or Pharmacy claims:
7:00 a.m. - 10:00 p.m., Eastern Time, Monday through Friday (excluding holidays)
8:30 a.m. - 5:30 p.m., Eastern Time, Holidays and Weekends

Additional Contacts
Telephone Quick Reference Guide
Phone contact information for providers

Mailing Instructions
Standard and Priority Mailing Instructions

NYS DOH Contacts
Contact information for the Department of Health

Healthcare-Related Links
Links to Federal, State and other healthcare-related sites

eMedNY Contacts

This page provides important eMedNY contact information. If you find any information or links on this web site to be inaccurate, please use the form below to let us know.

eMedNY Call Center: 1-800-343-9000

Please fill out the following fields in order to provide us with the information we need to assist you and improve our offerings. If you prefer not to use this form, you may use any of the other contact information listed on this page to get in touch with us.

eMedNY Contact Form
Topic: *
First Name: *
Last Name: *
Phone Number: *
Email: *
Provider ID Number:
License Number:
Subject: *
Message: *
* I certify that I have NOT entered in any Protected Health Information (PHI) or Personally Identifiable Information (PII)

Please DO NOT send any Protected Health Information (PHI) in the contact form.

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