NY Medicaid  
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Call Center Contact Information


Main Telephone Number: 800-343-9000


Hours of Operation:

For provider inquiries pertaining to non-pharmacy billing or claims, or provider enrollment: Monday through Friday: 7:30 a.m. - 6:00 p.m., Eastern Time (excluding holidays)

For provider inquiries pertaining to eligibility, DVS, and pharmacy claims: Monday through Friday: 7:00 a.m. - 10:00 p.m., Eastern Time (excluding holidays) Weekends and Holidays: 8:30 a.m. - 5:30 p.m., Eastern Time



Call Center Telephone Tree

Option 1: For claims, billing, remittance, form orders and prior approval questions.

Option 2: For new enrollment into the New York State Medicaid program, including access to the new Provider Enrollment Portal, Assistance with eMedNY ID (OKTA), EVV attestation, ePACES enrollment, ETIN applications and provider maintenance forms.

Option 3: For explanation of eligibility responses.

Option 4: For PTAR inquiries.





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