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Call Center Contact Information


Main Telephone Number: 800-343-9000


Hours of Operation:

For provider inquiries pertaining to non-pharmacy billing or claims, or provider enrollment: Monday through Friday: 7:30 a.m. - 6:00 p.m., Eastern Time (excluding holidays)

For provider inquiries pertaining to eligibility, DVS, and pharmacy claims: Monday through Friday: 7:00 a.m. - 10:00 p.m., Eastern Time (excluding holidays) Weekends and Holidays: 8:30 a.m. - 5:30 p.m., Eastern Time



Call Center Telephone Tree

Option 1: For claims, billing, remittance, form orders and prior approval questions.

Option 2: For new enrollment into the New York State Medicaid program, ePACES enrollment, ETIN applications and provider maintenance forms.

Option 3: For explanation of eligibility responses.

Option 4: For MOAS and threshold override application provider support.

Option 5: For PTAR inquiries.





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