Call Center Contact Information

Main Telephone Number: 800-343-9000

Hours of Operation:

For provider inquiries pertaining to non-pharmacy billing or claims, or provider enrollment: Monday through Friday: 7:30 a.m. - 6:00 p.m., Eastern Time (excluding holidays)

For provider inquiries pertaining to eligibility, DVS, and pharmacy claims: Monday through Friday: 7:00 a.m. - 10:00 p.m., Eastern Time (excluding holidays) Weekends and Holidays: 8:30 a.m. - 5:30 p.m., Eastern Time

Call Center Telephone Tree

Option 1: For claims, billing, remittance, form orders and prior approval questions.

• Sub-Option 1: Press "1" if you are a physician, dentist, private duty nurse, nurse practitioner, clinical social worker, physical therapist, or ophthalmic provider.
• Sub-Option 2: Press "2" if you are a hospital, clinic, long-term care facility, nursing agency, childcare agency or home health agency.
• Sub-Option 3: Press "3" if you are a pharmacy provider.
• Sub-Option 4: Press "4" if you are a DME, hearing aid, laboratory, or transportation provider.

Option 2: For assistance with enrollment into the New York State Medicaid program, including the new Provider Services Portal, your New York State Gov Business ID, EVV attestation, ePACES enrollment, and ETIN applications

• Sub-Option 1: For assistance with logging into the Provider Services Portal, including questions about your New York Business Gov ID, press option 1.
• Sub-Option 2: If you have successfully created your Provider Services Portal account and need assistance with your enrollment application or maintenance transaction, press option 2. 
• Sub-Option 3: For ePaces enrollment and ETIN inquires, press option 3.
• Sub-Option 4: For all other enrollment inquiries, press option 4.

Option 3: For explanation of eligibility responses.

Option 4: For PTAR inquiries.