Call Center Contact Information

Main Telephone Number: 800-343-9000

Hours of Operation:

For provider inquiries pertaining to non-pharmacy billing or claims, or provider enrollment: Monday through Friday: 7:30 a.m. - 6:00 p.m., Eastern Time (excluding holidays)

For provider inquiries pertaining to eligibility, DVS, and pharmacy claims: Monday through Friday: 7:00 a.m. - 10:00 p.m., Eastern Time (excluding holidays) Weekends and Holidays: 8:30 a.m. - 5:30 p.m., Eastern Time

Call Center Telephone Tree

Option 1: For claims, billing, remittance, form orders and prior approval questions.

• Sub-Option 1: Press "1" if you are a physician, dentist, private duty nurse, nurse practitioner, clinical social worker, physical therapist, or ophthalmic provider.
• Sub-Option 2: Press "2" if you are a hospital, clinic, long-term care facility, nursing agency, childcare agency or home health agency.
• Sub-Option 3: Press "3" if you are a pharmacy provider.
• Sub-Option 4: Press "4" if you are a DME, hearing aid, laboratory, or transportation provider.

Option 2: For new enrollment into the New York State Medicaid program, including the new Provider Services Portal, assistance with eMedNY ID (OKTA), EVV attestation, ePACES enrollment, ETIN applications and provider maintenance forms.

• Sub-Option 1: For ePACES enrollment and ETIN questions, please press 1.
• Sub-Option 2: For assistance using the new Provider Services Portal, please press 2. 
• Sub-Option 3: For all other enrollment inquires, please press 3.

Option 3: For explanation of eligibility responses.

Option 4: For PTAR inquiries.