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Frequently Asked Questions (FAQs)

Q: What is ePACES?
A: ePACES is the acronym for the Electronic Provider Assisted Claim Entry System, a web-based application which will allow Providers to create/submit claims and other transactions in HIPAA format. eMedNY developed this application on behalf of the NYS Department of Health.

Q: How do I enroll in ePACES?
A: ePACES Enrollment begins with issuance of a token and then responding to a series of emails generated by accessing the website https://www.emedny.org/enroll/. Call 800-343-9000 to obtain a token.

Q: How long does it take to enroll into ePACES?
A: The enrollment time frame is based on the provider's response time to multiple emails delivered through the enrollment process.

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